The Gartner 2024 Top Strategic Priorities for Customer Service Leaders

As customer preferences shift and generative AI (GenAI) capabilities mature, customer service and support leaders face new challenges and opportunities. They must navigate an evolving landscape that includes dynamic self-service options, the impactful use of GenAI, and strategies for holistic customer journeys. The Gartner 2024 Priorities Survey provides critical insights by identifying key challenges and priorities for service and support leaders in the upcoming year. Join our experts in this complimentary Gartner customer service and support webinar, where they will shed light on the top priorities for 2024, derived from extensive client interviews and survey results. Gain valuable insights into how your peers plan to integrate employee-facing GenAI, expand the use of self-service channels, and deepen your understanding of customer journeys in the coming year. You will walk away from this session with answers to your vital questions, a copy of the research slides, and a defined plan of action for your strategic goals.

• Explore the top priorities for service and support leaders in 2024

• Learn critical strategies necessary to achieve business objectives in 2024

• Uncover immediate actions to effectively address and fulfill these priorities

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.