Published: 06 September 2023
Summary
Desktop as a service provides secure remote access to corporate apps and data, from any location, using any device, partially hosted by a vendor and consumed as a service. Here, we help infrastructure and operations leaders assess DaaS solutions, based on four use cases and 15 critical capabilities.
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Overview
Key Findings
Interest in desktop as a service technologies is growing, and the market’s compound annual growth rate is greater than 10%, whereas growth in the on-premises virtual desktop infrastructure market has been flat.
The most significant pain point that clients are telling us about is the cost of DaaS.
DaaS removes some of the complexity of the virtual desktop interface; however, it also introduces other factors (e.g., cost, lack of configuration flexibility and network optimization) that influence decision makers.
Recommendations
Infrastructure and operations leaders responsible for the digital workplace and for evaluating DaaS solutions should:
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Strategic Planning Assumption
- Alibaba Cloud
- Amazon Web Services
- Anunta
- Apporto
- ATSG (Dincloud)
- Citrix
- Dizzion
- Flexxible
- Frame Platform
- IronOrbit
- Microsoft
- oneclick
- VMware
- Workspot
- Virtual Machine Options
- Endpoints
- Rich Graphics
- Multicloud and Hybrid
- Business Continuity
- Peripheral Support
- Configurability
- Advanced Networking
- Real-Time Audio/Video Support
- Global Support Operations
- Compliance
- Management Services
- Cost Optimization
- Security Operations
- Integration
- Remote Workers
- High Security
- High Performance
- Custom, Enterprise Architectures
Gartner Recommended Reading
Critical Capabilities Methodology