Published: 02 October 2023
Summary
Application leaders supporting ERP in service-centric companies want a combination of standardized processes and unique capabilities based on their industry and size. Evaluate vendor offerings against typical use cases and create a shortlist that best matches the needs of your service-centric business.
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Overview
Key Findings
Application leaders are prioritizing composable ERP strategies, with technology platforms that allow their organizations to automate their service delivery.
Services-centric businesses are looking for a combination of standard capabilities that are common to all businesses, and differentiating capabilities that are designed to deliver value in their specific industry or region.
The service-centric cloud ERP landscape is continuously evolving as the functions embedded in these solutions progressively align with more advanced enterprise needs — like extended planning and analysis (xP&A), intelligent analytics or composable architecture support.
Recommendations
Application leaders supporting ERP in service-centric companies should:
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Strategic Planning Assumption
- Certinia
- Microsoft (Dynamics 365)
- Microsoft (Dynamics 365 Business Central)
- Oracle (Fusion Cloud ERP)
- Oracle (NetSuite)
- Sage
- SAP (Business ByDesign)
- SAP (S/4HANA Cloud)
- Workday
- Financial Management
- Order-to-Cash
- Worker Management
- Source-to-Pay
- Sustainability
- Extended Planning and Analysis
- Modular/Composable Architecture
- Advanced Technology
- Complex Corporate Requirements
- Support/SI/Methodology
- Geographic Coverage
- Lower Midsize Enterprises
- Upper Midsize Enterprises
- Large Enterprises
- Global Enterprises
Gartner Recommended Reading
Critical Capabilities Methodology