Strategic Roadmap for Digital Workplace Infrastructure and IT Operations

Analyst(s): Tom Cipolla, Sunil Kumar, Stuart Downes

The digital workplace is the centerpiece of the employee experience with enterprise information technology, as well as an agent for changing workers’ behavior as work becomes more technology dependent. I&O plays a crucial role in enabling and supporting the digital workplace and must improve its business acumen and ability to:

• Adapt to ever-evolving employee, HR and line-of-business demands
• Keep pace with and prepare for the future
• Free up resources to focus on employee enablement
• Improve DEX
• Eliminate technical debt

And much more. I&O leaders can use this strategic roadmap to better enable employees and streamline their operations.

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