Gartner Research

What 3 Actions Should I&O Leaders Take Now On ChatGPT?

Maximise the benefits of AI and enhance I&O innovation

Analyst(s): Roger Williams, Cameron Haight, Matt Crossley, Chris Saunderson, Dan Wilson, Ross Winser

Hype about ChatGPT is getting people excited about using AI-enabled tools to improve IT performance. With ChatGPT’s low barriers to use, its versatility, and its popularity, I&O leaders should assume that ChatGPT is already being explored by their staff for information, content creation and entertainment.

To best balance the benefits and risks of ChatGPT exploration, I&O leaders must act now to help set appropriate boundaries, encourage appropriate exploration and act on opportunities surfaced by ChatGPT experimentation.

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