Customer service representatives are handling more complex customer journeys than ever before, yet only 34% of leaders feel their desktop unification investments are effective.
To reduce the complexity of the customer journeys, customer service and support leaders responsible for operations should invest in creating connected reps in order to support their teams in a more scalable way.
Download the guide to learn how to:
- Implement information principles that provide the rep with context around the customer’s issue and account
- Incorporate design elements that make it easy for reps to consume and use information
- Create dynamic guided workflows to present just-in-time recommendations