As digitalization brings opportunities for process improvements, government agencies must adopt new roles and responsibilities.

Download the latest Gartner research to uncover how to be an effective steward of improvement in the digital era by:

  • Hiring for new roles in robotics programs such as robotics leader, business analyst, configuration specialist and bot controller
  • Measuring continuous improvement (CI) and transformation experts’ performance
  • Developing general analytical ability by scaling specialty expertise from new roles to segments of the broader workforce