When you transition activities to a business process outsourcing (BPO) partner, you face the challenge of managing internal stakeholder expectations while also creating a successful new partnership. To handle this challenge, service leaders need to find a balance that ensures a smooth transition and does not harm the customer experience.
Download this Gartner guide to learn how to:
- Identify which service activities to keep in-house and which to outsource
- Form internal vendor management and support service teams
- Facilitate a smooth transfer of process knowledge and best practices