Effective customer service strategic planning connects your enterprise strategy to specific initiatives for your function. Done well, your customer service strategic plan should provide a clear roadmap to deliver on your business goals.
Use this Customer Service strategic planning guide to:
- Build a clear, measurable customer service strategic plan aligned to your organizational goals
- Combat 7 costly planning mistakes to develop a robust and agile strategy for your Customer Service department
- Capture and communicate your Customer Service strategy to stakeholders with a simple and visually impactful one-page template (exclusive feature)